frequently asked questions
FAQ: How to effectively clean a carpet in Montreal, South Shore and North Shore?
Carpets enhance the comfort and ambiance of a space, but inadequate maintenance can quickly affect their cleanliness and durability. Discover why professional cleaning is essential, both in residential and commercial settings.
Maintenance and durability
Why carpet maintenance is so important
In a home, carpets are everyday living surfaces. We sit on them, play on them, walk on them barefoot. In offices, condos and businesses, they contribute to acoustic comfort and reduce fatigue associated with hard surfaces. Exposed to heavy foot traffic, seasonal elements, sand, calcium and moisture, carpets require maintenance beyond regular vacuuming to prevent premature wear and unnecessary replacement costs.
Our goal: helping you preserve your surfaces longer, safely.
Dans une résidence, les tapis sont des surfaces de vie quotidiennes. On s’y assoit, on y joue, on y marche pieds nus. Dans les bureaux, condos et commerces, ils contribuent au confort acoustique et réduisent la fatigue liée aux surfaces dures. Exposés aux passages fréquents, aux saisons, au sable, au calcium et à l’humidité, les tapis nécessitent un entretien plus approfondi que l’aspiration régulière afin d’éviter l’usure prématurée et des coûts de remplacement inutiles.
Need more information?
At Pro-Sec, we answer the most frequently asked questions about the maintenance of carpets, rugs, fitted carpets and upholstered furniture.
FAQ
A carpet can contain:
- Fine dust
- Allergens
- Pet hair
- Urban residue
- Chemical particles
Over time, these elements become embedded in the fibres and can affect the cleanliness, indoor air quality and lifespan of your carpets, rugs and fitted carpets, which is why regular professional maintenance is so important.
We use a low-moisture dry cleaning process that allows for:
- Deep cleaning
- Fibre protection
- Quick drying
- No soaking
This method is ideal for the Quebec climate.
Generally:
- Residential: every 12 to 18 months
- High-traffic areas: every 6 to 12 months
- Commercial: based on foot traffic
We always adapt to your specific situation.
Our technicians use a dry cleaning process specially designed for upholstered furniture such as sofas, armchairs, loveseats, chairs and office chairs. This method effectively removes dirt, stains and odours while respecting fabrics and fibres, without excess moisture, for a clean, safe and lasting result.
In general, dry cleaning of furniture is recommended every three years. However, frequency may vary depending on usage, particularly for dining chairs, furniture used by young children or seating in high-traffic commercial environments. For optimal maintenance, it is advisable to adjust the cleaning frequency to your situation and to ask the technician for advice during their visit. On average:
- Residential: every 3 years
- Children / pets: more frequently
- Commercial: annually or semi-annually
Dry cleaning does not replace regular maintenance, but effectively complements it. Combined with routine upkeep, it significantly reduces the presence of microbes, dust mites and allergens, while helping to preserve the appearance, texture and lifespan of your carpets, rugs and furniture.
Yes. Pro-Sec uses a 100% biodegradable, non-toxic and environmentally friendly cleaner, developed in collaboration with biochemistry specialists. This effective product also has antibacterial properties and provides deep cleaning while preserving fibres and extending the lifespan of your carpets, winter rugs, furniture, partitions and office chairs. Furthermore, our dry process ensures quick drying times, generally between one and six hours, making it ideal for both residential and commercial and institutional environments. Our products are:
- Biodegradable
- Non-toxic
- Safe
- Antibacterial
A preventive maintenance programme consists of scheduling regular cleanings tailored to the use of your spaces, whether at home, in the office or in a commercial building. In addition to routine upkeep, this programme helps maintain the cleanliness of carpets, rugs, fitted carpets and furniture, preserve their original appearance and extend their lifespan, while ensuring a healthier environment. It is a personalised plan that allows for:
- Less wear
- Fewer stains
- Better appearance
- Reduced long-term costs
Very popular in condominiums and commercial settings.
Yes. Pro-Sec offers its own stain remover specially designed for carpets and furniture. It effectively treats everyday accidental stains such as wine, spilled liquids and pet-related incidents, and is an excellent complement to our dry cleaning service.
Our stain remover is simple and safe to use. Simply shake the product well, perform a preliminary test on a discreet area, then blot the stain with a dry cloth, followed by a slightly damp cloth on which you apply a few drops of stain remover. Blot and gently rub in circular motions, then repeat as needed. If the stain persists, it is recommended to contact our team for advice or to schedule a visit from a specialised technician.
Yes. Applying a protector is strongly recommended, whether on a new carpet, rug, fitted carpet or piece of furniture, or after a professional cleaning. This treatment helps extend the lifespan of fibres, prevent stains and facilitate daily maintenance by preventing dirt from becoming embedded. Our technicians can also advise you on the highest-risk areas to optimise the effectiveness of the protector based on your usage.
You can purchase our cleaning and stain removal products directly during our team's visit, at our head office or through select partner retailers. To find the nearest location or check availability, we invite you to contact our team, who will be happy to guide you.
Yes. Pro-Sec offers its dry cleaning services from its head office located in Saint-Hubert and serves the island of Montreal, Laval, the South Shore and the North Shore. Our technicians also provide free pickup and delivery of your rugs, which are cleaned in our workshop and returned within 7 to 10 days. Do not hesitate to contact us to verify your area or schedule an appointment.
No. Pro-Sec offers you an approximate two-hour time window, which saves you from waiting all day and allows you to better plan your schedule. It is also possible to bring your rugs to our workshop, by appointment only, as the on-site technician may be called to respond to emergencies.
Yes. Pro-Sec has established visibility through its presence on social media and mentions in specialised media, particularly among organisations in the real estate and condominium services sector. The company has also been featured in media appearances and is recognised as one of the best carpet cleaning services in Montreal, having notably been voted among the top three carpet cleaners in Brossard. We benefit from:
- A strong local presence
- Institutional references
- Regional distinctions
- A loyal clientele for over 30 years
Our reputation is built on consistency and quality.
Yes.
In general:
1 to 6 hours depending on the environment
Ideal for homes, offices and businesses.
On average:
7 to 10 business days
Complete cleaning in a controlled environment.
Pro-Sec dry cleaning
Deep cleaning, without soaking
Our dry carpet cleaning service uses a minimal amount of water to preserve fibres while ensuring effective cleaning. This method allows for quick drying, reduces the risk of mould and limits premature wear, for carpets that are clean, durable and safe.
Removing stains without damaging fibres
Pet urine, red wine or stubborn stains: our dry cleaning techniques allow us to treat stained carpets with care, without damaging them. Thanks to specially formulated products and our expertise, we eliminate stains and odours while preserving the texture and colour of the fibres.
Wear, seasons and maintenance
Preserving your carpets, season after season
Every season puts your carpets and fitted carpets to the test. Calcium, snow, sand, gravel and mud become embedded in the fibres and accelerate their ageing. Even with regular maintenance, these contaminants eventually affect the cleanliness, appearance and durability of your surfaces. Proper professional maintenance not only helps preserve your carpets longer, but also avoids costly replacements in the medium term.
Why choose Pro-Sec
Pro-Sec specializes in the dry cleaning of carpets and winter rugs, in both residential and commercial settings. We work in factories, businesses, institutions, offices, condo buildings, apartments and condominiums. Whether synthetic or natural carpets, imported rugs (Aubusson, Persian, Chinese, Berber), handmade rugs or commercial carpets, our expertise and dry method make Pro-Sec a complete, effective and lasting solution.
Need personalised advice?
Check out our blog or speak with a Pro-Sec specialist. We are here to guide you.